In compliance with Art. 10 of Ley 34/2002, of July 11, on information society services and electronic commerce, we inform you that the company name of the owner of this website associated with the domain https://ticketandroll.com is:
Company name: TICKETANDROLL,S.L. (hereinafter, the platform)
NIF: B67815746
Registered office: Avda Cristobal Colón, 15 28770 Colmenar Viejo (Madrid)
Email: admin@ticketandroll.com
Subject
Through the website, the Provider will inform clients and potential clients about its products and/or services, contact details, location, etc. It will also serve to disseminate information related to the Data Controller's activities, the terms of use of the website (including subdomains) and the terms of service, through which it allows the purchase and sale of electronic tickets for events and experiences (concerts, events, activities, parties, etc.) as well as the purchase of products associated with events or artists. Likewise, it will provide users with access to its content and the services made available to users by the platform or by third-party service and content providers.
Accessing this portal automatically grants you user status, meaning you accept and agree to comply with all provisions set forth in this legal notice along with its privacy and cookie policies, as well as any other applicable legal provision. If you do not agree with any of the clauses and conditions referred to herein, you must leave the website.
The owner of this website reserves the right to make changes to the website without prior notice, in order to keep its information up to date, by adding, modifying, correcting, or removing published content or the portal design.
The use of certain services will also imply the acceptance, without any reservation, of the particular Conditions that the Platform may establish at any time on a specific, substitutive, or complementary basis to these Legal Conditions.
Basic aspects of the web platform
Before purchasing tickets, it is important to read these Legal Conditions to ensure that what you are purchasing through this platform is not an error and that you agree with the sales conditions we offer.
The purchase conditions are available to the buyer before making the purchase and must be expressly checked to complete the purchase. By checking “I declare that I have read and accept the privacy policy and the terms of sale”, you acknowledge that you have sufficient capacity to contract and that you have read and agree to accept the legal terms and conditions. Reading and accepting these purchase conditions is a necessary requirement for using the services of our Platform.
A través de nuestra Plataforma podrás adquirir entradas y productos que te ofrecen nuestros Organizadores Registrados en la plataforma web. El responsable de la plataforma no tiene ningún tipo de responsabilidad sobre los eventos publicados. La plataforma únicamente pone a disposición del usuario de forma sencilla y unificada los diferentes eventos de nuestros organizadores y poder comprar las entradas. En caso de tener algún tipo de duda recomendamos ponerse en contacto con el responsable de la web dirigiéndose por email a admin@ticketandroll.com.
Como usuario conoces que la plataforma no es la organizadora de los Eventos, actividades o conciertos que se publican en la web https://ticketandroll.com, por tanto no establecemos los precios ni las condiciones de acceso a los mismos. En caso de duda recomendamos que se pongan en contacto directamente con el organizador para obtener toda la información del evento. En todo caso, estamos a su disposición para atenderle y actuar como intermediario entre el usuario y el organizador del evento.
This legal notice only governs the general use of our platform and the specific terms for purchasing tickets. As an organizer, you must accept the legal conditions for organizers that will be provided at the time of registration.
In addition to the legal conditions set out on our website, the event organizer or promoter may add their own legal conditions for their event, which must also be accepted.
Registration
To use all the services offered by the platform and to carry out certain transactions, you must have registered on our website and accepted the legal conditions. To register, you must have a valid email address and complete all mandatory fields to proceed with a valid registration. All data provided must be authentic and only one account per person will be allowed. For more information about the processing of your data, you can consult our privacy policy.
Tickets for the different events organized through the platform can be purchased without registration, but in no case can an event be organized as a guest; in that case, registration as an organizer will be mandatory.
Terms of Use
The use of this website attributes the condition of user to whoever does so and implies the unreserved acceptance of all conditions included in this Legal Notice and its privacy policies. Some aspects of this website, due to their specialized nature or being subject to rights external to this website, may be subject to particular conditions or rules that may substitute, modify, or supplement what is provided herein, and therefore must also be accepted by users who use or access them.
The website owner reserves the right to make, at any time and without prior notice, modifications and updates to the information contained on its website, its configuration and presentation, and the access conditions, and may even limit or deny access to said information to certain users.
Both access to this website and the use that may be made of the information contained therein is the sole responsibility of the person who performs it. Its owner shall not be liable for any consequences, damages, or losses that may arise from such access or use of the information, and shall not be responsible for any security errors that may occur or any damage that may be caused to the user’s computer system (hardware and software), files or documents stored therein, as a result of the presence of viruses on the user’s computer used to connect to the website’s services and content, browser malfunction, or the use of non-updated versions thereof.
The website owner assumes no responsibility arising from the information or content of third-party links referenced on the website, nor does it guarantee the absence of viruses or other elements that may cause alterations to the computer system (hardware and software), documents, or user files, excluding any liability for damages of any kind caused to the user for this reason. The presence of links on https://ticketandroll.com is for informational purposes only and in no case constitutes a suggestion, invitation, or recommendation regarding them.
The intellectual property rights of this website, its source code, texts, design, navigation structure, databases, images, and the various elements contained therein are owned by TICKETANDROLL,S.L., which holds the exclusive right to exploit them in any form, and in particular, the rights of reproduction, distribution, public communication, and transformation, excluding the brands and logos of collaborating entities and organizations, which will be subject to the particular conditions of their owners. The mere use of this website by the user does not grant any rights over them, and the total or partial reproduction and/or publication of this website is strictly prohibited without the express written authorization of the website owner .
The unauthorized use of the information contained on this website, its resale, as well as the infringement of the Intellectual or Industrial Property rights of the platform and/or its collaborators and organizers, will give rise to the legally established liabilities.
Although this website has been reviewed and tested to function correctly without interruption, the possibility of certain programming errors, occasional unavailability (for example, server outages or maintenance), or force majeure events, natural disasters, strikes, or similar circumstances that temporarily prevent access to the website cannot be ruled out.
The services provided by the website are intended for personal use and enjoyment. Buyers or other commercial parties whose purpose is the marketing and resale of said tickets must refrain from using the service. The use of scripts, bots, and other similar programs to obtain privileges and priority when purchasing tickets is prohibited. The use of these programs or the improper use of tickets may result in the permanent blocking of the User without implying any right to compensation of any kind or nature from TICKETANDROLL,S.L..
Under no circumstances shall the platform be liable for damages that the user may suffer as a result of purchasing tickets through our platform, such as losses incurred by the buyer or the organizer as a consequence of an event change or cancellation. The platform and its staff will make every effort to contact buyers in the event of a substantial change to the event but shall not be obligated to do so. More information is available in the cancellation, suspension, or substantial modification of an event section below.
The User agrees not to use this website or, where applicable, the services or products offered therein, to carry out activities contrary to the law, public order, or these terms of use.
How to buy Tickets or Products through our platform?
If you are interested in purchasing tickets to an event from one of our organizers through our platform, you must register for it, have read the specific characteristics of the event, and agree to them before proceeding to purchase the tickets.
Then, select the type and number of tickets and/or products and click buy. Enter the data required by the organizer and accept the legal conditions, and you will then be redirected to a secure payment gateway.
You must complete the payment process and once validated, you will receive the tickets in electronic format at the email address provided. If you do not receive the email, you can contact us via our email to have the ticket resent, or download it from your user profile.
This document will serve as proof of purchase and will detail the Event data and its Organizer so that you have information about it and can contact the Organizer directly in case of an incident or event cancellation.
In case of an incident during the contracting process, please contact us at admin@ticketandroll.com where we will assist you as soon as possible.
Ticket and service availability
The tickets, services, and resources offered will be available as long as they are in our service catalog or displayed on the website, and will only be marketed for Spain, the peninsula, the Balearic Islands, and the Canary Islands. If you are interested in receiving these products outside of Spain, contact us at admin@ticketandrolls.com
Said products are subject to availability. The platform reserves the right to provide you with information about substitute products, changes, or products that may be offered on other dates.
Each request is subject to evaluation and approval by the platform.
Right to cancel an order
The platform may cancel any order or not accept a confirmed order for the following reasons:
- In the event of a technical error and/or a typographical error in the prices, dates, or other event data contained on the website at the time the order was placed.
- Due to lack of availability or sold-out tickets.
- When security systems indicate that the order may be fraudulent.
- There are reasons indicating that the user is a minor
The platform, in these cases, will fully refund the amounts that had been previously paid.
Payment and currency
The prices on this Website are displayed in Euros and are exclusive to ONLINE sales, accepting debit and/or credit cards as payment methods.
Value Added Tax
In accordance with the Ley del Impuesto sobre el Valor Añadido, the platform is obliged to pass on this tax, at the rate in force at any given time, on all products delivered in Spain, except the Canary Islands, Ceuta, and Melilla.
For deliveries made in the Canary Islands, Ceuta, and Melilla, the applicable taxes and duties shall apply in accordance with the regulations in force in each of these territories.
Cancellation, suspension or substantial modification of an event.
An event shall be considered suspended, substantially modified, or cancelled if the organizer itself communicates such cancellation, suspension, or substantial modification of the event, or if it can be demonstrated through reliable evidence that this has occurred.
In this case, the user will receive from the Platform a refund of the total price paid for their ticket (service fees not included) within a maximum period of 10 days from the organizer's communication or from the Platform becoming aware of the verifiable fact that demonstrates it.
In case of cancellation of an event, you must contact the organizer directly. As a user, you have the right to be compensated with a full refund of the price paid. If you do not receive a response from the organizer, the website owner will carry out the appropriate checks and commits to mediating with the organizer so that the full ticket amount is refunded to users through our web platform as soon as possible.
Ticketandroll acts as a mere intermediary in the buying and selling of tickets and is unrelated to the events advertised through the platform, being exempt from all liability arising from them.
To facilitate both refund procedures and any other issues, the buyer authorizes Ticketandroll,S.L. to provide their data to the organizer so they can contact the affected party directly and manage cancellations and due compensations. In the event that you do not have the Event Organizer's details or they are incomplete, you can contact our customer service at admin@ticketandroll.com.
Right of withdrawal
Attendees of shows and recreational activities have the right to watch the show or participate in the recreational activity. They also have the right for said events to be carried out in their entirety, according to the manner and conditions in which they were advertised. Users will have the right to a full or partial refund of the amount paid for the seats, in the event that the show or recreational activity is suspended or substantially modified, except in those cases where the suspension or modification occurs after the show or recreational activity has begun and is due to force majeure. All of the above is without prejudice to any claims that may be appropriate under the applicable civil and commercial regulations.
Regarding the right of withdrawal as a consumer, for informational purposes only, we inform you that the applicable regulations, specifically artículo 103 apartado l) del Real Decreto Legislativo 1/2007, de 16 de noviembre, approving the consolidated text of the Ley General para la Defensa de los Consumidores y Usuarios and other complementary laws, specifically excludes the right of withdrawal for the provision of services related to leisure activities
Security and buyer protection
In order to safeguard the security of your personal data, we inform you that it will process your data with the utmost care by all our staff at every stage of the services provided, having adopted all necessary technical and organisational measures to guarantee the security of the personal data provided. Thus preventing its alteration, loss, and unauthorised processing or access to stored data, as required by European regulations.
This website includes an SSL certificate for payments. It is a security protocol that ensures your data travels securely and intact, meaning the data transmission between a server and web user, and back, is fully encrypted.
The website and email are hosted on Siteground under the company name Siteground Spain, S.L. with registered office in Spain. More information at:https://siteground.es where you can view their privacy policies. Our secure server provides our visitors and customers with the highest levels of security, stability, functionality, and privacy available on the Internet. The security of your data is guaranteed, as they take all necessary security measures. You can consult their privacy policy for more information.
Regarding the confidentiality of processing, TICKETANDROLL,S.L. will ensure that any person authorised to process client data (including its staff, collaborators, and providers) will be under an appropriate obligation of confidentiality (whether a contractual or legal duty).
When a security incident occurs, TICKETANDROLL,S.L. will notify the Client without undue delay and shall provide timely information related to the Security Incident as it becomes known or when the Client reasonably requests it.
Customer support
We offer a Customer Service through our email admin@ticketandroll.com. We are at your disposal to resolve any questions related to the Platform and the services provided through it as quickly as possible.
Customer Service is limited to our Ticket and Product sales services and the Platform. We cannot answer questions about the event itself. For that, you must contact the Organizer directly.
Applicable legislation and competent courts
These conditions are governed by Spanish legislation and have been drawn up in accordance with the provisions of Ley 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSICE), Ley 7/1998 on General Contracting Conditions, Ley 26/1984 General for the Defense of Consumers and Users, Ley 7/1996 on Retail Trade Regulation, Ley Orgánica 3/2018 on Personal Data Protection and Guarantee of Digital Rights, and all other applicable legal provisions.
The parties expressly waive any jurisdiction that may correspond to them by right, expressly submitting for any contractual interpretation with the website owner, as well as any other conflict resolution between the parties, to the courts and tribunals of the judicial district of Madrid.
Changes to this legal notice
The website owner reserves the right to modify this policy without prior notice to adapt it to legislative or case law developments.